Support

My device can't reach the Mac

• Check the Mac is on, awake and online. Lidless can't wake a sleeping Mac, and doesn't keep a MacBook awake with the lid closed. If your device says keep-awake is off and suggests Mac Awake: that's a separate menu-bar app that turns the Mac's system sleep off. Lidless only checks that setting; any way of turning system sleep off works.
• Open the Lidless menu on the Mac. If it says Paused: nobody can connect, turn Lidless back on.
• Make sure the relay (or Tailscale access) is still turned on in the Lidless menu, and that this device hasn't been revoked under Devices.

The browser says it isn't keeping data for this site

Private browsing windows can't remember this device, so setup can't finish. Open relay.getlidless.com in a normal window and try again. Clearing the site's data later means setting the device up again.

The six digits don't match

Choose Cancel on both screens. Codes that don't match mean the connection didn't go where you expected, so never approve one. To try again, choose Add Device Over Relay… on the Mac first, then press Continue on the device within 2 minutes.

The device says the Mac did not approve it

Usually the Mac wasn't waiting yet. It has to be waiting before the device presses Continue. On the Mac, choose Add Device Over Relay… in the Lidless menu and confirm with Touch ID or your password. A window then waits 2 minutes; press Continue on the device while it's open.

The sign-in email doesn't arrive

It comes from no-reply@getlidless.com, so check your spam or junk folder. Each code works once, for 10 minutes. While Lidless is in early testing, sign-up is limited, so a new address may not get a code yet.

The Tailscale pairing code stopped working

The eight-character code works for 2 minutes and 5 tries. For a fresh one, choose Pair New Device… on the Mac again. Your device must be signed in to Tailscale with the same account as the Mac; other people on a shared tailnet are refused.

The relay says I've used today's allowance

The relay has a daily allowance so it can stay free. The Mac's menu shows Relay use today. It resets the next day, and the Tailscale path doesn't count towards it.

The picture is black, or there's no sound

Lidless needs Screen Recording for both the picture and the Mac's sound. The Lidless menu shows whether it's allowed; choose Open Settings… to turn it on. macOS may need you to quit Lidless and open it again afterwards.

Clicks and typing don't do anything

Lidless needs Accessibility to move the pointer and type. Turn it on the same way, from the Lidless menu.

macOS asks about Downloads or pasting

When you send a file, macOS may ask whether Lidless can use your Downloads folder. When you fetch the Mac's clipboard, it may ask about pasting from other apps. Allow it if you want those features.

The Mac's screen is covered and I'm sitting at it

Someone turned on Hide the Mac's screen from a device. Hold Escape for 3 seconds. It also ends after 10 minutes without input, or when the device disconnects, or the Mac locks or sleeps.

I can't hide the Mac's screen from my device

Hiding is off until you allow it at the Mac. In the Lidless menu, turn on Devices May Hide This Screen. Lidless then asks for Input Monitoring, only to notice when someone at the Mac holds Escape. After that, devices can hide the screen from More.

The Mac's resolution changed

Fit the Mac's screen (in More on your device) switches the display to a shape like your device's. It's put back when the session ends. To stop devices doing this, turn off Devices May Change the Resolution in the Lidless menu.

Some shortcuts don't reach the Mac in the browser

Browsers keep a few shortcuts for themselves, such as ⌘Tab, ⌘W and ⌘Q. Send those with the buttons in the Keys panel instead.

Where do files go?

Files you send land on the Mac in Downloads / Lidless. To make a file available to your devices, choose Send Files to My Devices… on the Mac. Files can be up to 200 MB each, one at a time.

I lost my phone

On the Mac, open the Lidless menu, then Devices, and choose Revoke next to it. Its session ends and it can't connect again. You can also sign out everywhere from your relay account.

I want to delete my account

In the app, go to Settings > Relay > Account and choose Delete Account… there (or open the Account screen with Account on the start screen). On relay.getlidless.com, choose Account, then Delete account. The privacy policy explains what's deleted.